Waiting in line for 40 minutes is understandable, but after finishing the paperwork, waiting an additional 2 hours to get the car is too long... Everyone was complaining and asking the counter staff where the cars were. This needs improvement.

Insufficient staffing, very long wait times

No need to queue up

When I went to pick up the car, they didn't give me a convertible due to the rain and charged an extra $40 per day. Later, I checked the order and realized they were supposed to be the same model. The rental company and the store were scamming together. Not reliable, will use Hertz next time.

Yes, the car was as expected. All details were in place for a swift to problem check in, and an equally easy return. Fantastic 10/10, No complaints Nothing could have been better. Thank You

Booking was easy. We got a "Price Drop" which was a Very Nice & Unexpected Bonus. Smooth easy transaction Congratulations a job Very Well Done Thank you.