They claimed they didn't have the car I reserved and charged me extra for an upgrade. Planned to spend $165 but ended up paying $300! However, the car quality was indeed excellent. If you have the money, it's worth it.

Everyone and everything was nice But the nice gentleman who handed over the car and briefed us about everything was exceptional. Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing

Like: We really wanted a Mustang and the last one had just gone. Juan, really helpful guy, ran down to the car drop off point and got us a Mustang Convertible with 6 miles on the clock. What a guy. I was so pleased that I forgot to tip him!
Dislike: Why can’t I e-sign all the paperwork online so that I don’t have to wait in a queue, be hassled about taking out extra insurance when I have already declined it when booking? Surely in this day and age I should be able to go straight to vehicle collection, get the keys and go!

Like: Great car, no issues! Very new, great system. Connected to my phone with no issues.
Dislike: I had a flat tire and had to pay to fill it up. Was likely low when I picked it up.

Like: Alamo is a quality company NOT owned by Hertz.
Dislike: N/A