Satisfied, overall good service.

The Queenstown branch is small with inefficient customer service, and there were long queues. We were attended by a young male staff member who was very unfriendly and had a cold demeanor throughout. When we had questions after picking up the car, we had to wait too long, causing our children to be exposed to the sun. When we urged him, he started pointing fingers at us while speaking. The online claims about Apex's poor attitude towards Chinese customers seem to be true. However, all the local people we met during our New Zealand road trip were very friendly.

Understanding of what was covered in insurance was unclear

all fine too bad I did not book with the directly. they would not have charged me anything for the Interislander ferry

Like: Queenstown was great. Our Air BnB wa absolutely fantastic with amazing views. Hire car was exactly the right size and easy to drive.
Dislike: Car didn’t have much power