Waited for an hour to get car

All planning for rental say easy rental cars but last sentence in communication said Routes

Hi, it was the first time that I was told by any car rental company that they would not take the car insurance on a credit card. I heard that in Mexico, but never in US.

The car exceeded my expectations the front desk staff was excellent I would definitely rent again. Did however have to wait 25 minutes to be picked up from the airport when I was told 10 to 15 minutes.

The service was terrible. Agent made it extremely difficult for me even though I had rented with them previously. The paperwork provided stated I received a full tank of gas when in reality it was it was nearly empty when I received it. There was damage on the vehicle that the agent glossed over and attempted to not list. I was required to call my insurance company directly even though I was able to provide proof of full coverage that was required. I felt as if I was discriminated against and felt like they did everything within their power to up charge me or get me to cancel. For the second time I was informed the vehicle I reserved was not available and literally gave me the exact same story the previous rep told me as if it was scripted. I will be sure to let everyone know of my experience.

The first vehicle i got was terrible, i should have never been given. I had to go back and return. Off road jeep terrible comfort and on gas.