Europcar MELBOURNE TULLAMARINE OFF AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Murray Isaac

Australia

Reviewed: Mon, Feb 19, 2024

About Europcar: 6.0 /10

The main issues were with the store. Firstly, the store's location was difficult to find, and their phone was unreachable when we tried to pick up the car. Secondly, the directions mentioned a parking lot, Jetport Airport Parking, which didn't exist. Finally, we had to ask the airport store staff to help contact them, which wasted at least an hour! Additionally, after picking up the car, we noticed damage to the grill, which the staff didn't inform us about (it could have been intentional). Thankfully, I took photos during the inspection, and when returning the car, the store didn't say anything about it.

About QEEQ: 8.0 /10

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

1 days rental

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

Winni Law

Australia

1 days rental

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Wed, Aug 21, 2024

About Europcar: 10.0 /10

Overall, very satisfied with the service. Picking up and returning the car was very convenient.

About QEEQ: 10.0 /10

Edward Sutrisno

Australia

1 days rental

Large SUV | Toyota Kluger or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Feb 20, 2020

“Got an Isuzu MUX instead of Toyota Kluger, pickup counter hard to reach by phone”

About Europcar: 8.3 /10

We were hoping to get a Toyota Kluger but got an Isuzu MUX instead which has less trunk space. The car was quite new with 5000 km mileage. The off airport pickup counter was a 5 minute drive with the shuttle bus. It took me a long time to reach the branch by phone when i wanted to ask for directions to the shuttle bus pickup point. It took us nearly an hour to get to the pickup counter and get our car. Returning the car in Sydney airport was super fast.

About QEEQ: 10.0 /10

Everything went smoothly. Good deal on the rental, thanks!

Australia

1 days rental

Medium SUV | Toyota RAV4 or similar

Europcar

Melbourne Airport(MEL)

Melbourne

Australia

Reviewed: Thu, Jan 9, 2020

“Hastle”

About Europcar: 7.7 /10

Service was slow, there were two counters but even though there was congestion, one counter was unattended because the representative was on a lunch break. When it was our time, we were asked to allow another customer before since she started her pick-up process but had a problem with the payment. So she was delayed because of a problem caused by her but then the salesman also delayed us because of it which is poor service.

About QEEQ: 7.0 /10

We booked a Toyota RAV4 but EasyRentCars booked a Hyundai Kona with Europcar. These are different class cars! EasyRentCars customer service said that they will refund the difference and to call once we drop off the car. So we did and then the customer service said that I should send the invoice and credit card payment. So it turns out now I have to deal with all the bureaucracy. I got a small car and had to squeeze my luggage, paid too much and now have to handle the paperwork. This is bad service. I should have been refunded or given another car on the spot.