Totally irresponsible , unreliable and wasted my time waiting to pick up my car. More than 30mins

Thailand

Reviewed: Thu, Jun 27, 2019

About National: 8.7 /10

I waited for 30-40mins for my car at airport. There were only two other family for car rental besides me and the counter staff forgot to inform their guy to send me the car. How hard was it to call their guy to bring a car while I waited at the exit they told me to wait at ? Wasted a lot of my time and I couldn't carry on with my activity of the day even I was the first one to rush out from my flight to immigration. Plans being destroyed over waiting for my car

About QEEQ: 10.0 /10

Good service. Will return

Economy | Nissan March or similar

1 days rental

Relevant Reviews on National Phuket International Airport

Marcia McCarthy

Thailand

1 days rental

Reviewed: Fri, Aug 23, 2019

About National: 10.0 /10

The car was new, the staff was friendly, and the process was fast. The Nissan Almera was the cheapest and performed well even on hills.

About QEEQ: 10.0 /10

Abigail Harrod

Thailand

1 days rental

Reviewed: Fri, Jul 5, 2019

About National: 10.0 /10

This is the third time renting from this company. I arrived at 4 a.m., called them, and someone came right away to complete the paperwork. Picked up the car from the parking lot across the street, and for returning, I just went to the arrival level to find a staff member. Even though there was a language barrier, there were no issues and the process was very fast.