Totally irresponsible , unreliable and wasted my time waiting to pick up my car. More than 30mins

Thailand

Reviewed: Thu, Jun 27, 2019

About National: 8.7 /10

I waited for 30-40mins for my car at airport. There were only two other family for car rental besides me and the counter staff forgot to inform their guy to send me the car. How hard was it to call their guy to bring a car while I waited at the exit they told me to wait at ? Wasted a lot of my time and I couldn't carry on with my activity of the day even I was the first one to rush out from my flight to immigration. Plans being destroyed over waiting for my car

About QEEQ: 10.0 /10

Good service. Will return

Economy | Nissan March or similar

1 days rental

Relevant Reviews on National Phuket International Airport

Abigail Harrod

Thailand

1 days rental

Reviewed: Fri, Jul 5, 2019

About National: 10.0 /10

This is the third time renting from this company. I arrived at 4 a.m., called them, and someone came right away to complete the paperwork. Picked up the car from the parking lot across the street, and for returning, I just went to the arrival level to find a staff member. Even though there was a language barrier, there were no issues and the process was very fast.

Montague Dorothea

Thailand

1 days rental

Reviewed: Tue, Sep 26, 2017

About National: 8.0 /10

Great rental service, quick pick-up and use.

About QEEQ: 10.0 /10

Yanick T.

Thailand

1 days rental

Compact | Honda Jazz Guaranteed model

Reviewed: Wed, Sep 25, 2019

About National: 10.0 /10

Excellent service!

About QEEQ: 10.0 /10

Process clear and simple!

Wei Yuan

Thailand

1 days rental

Compact | Nissan Almera or similar

Reviewed: Fri, Jul 19, 2019

“Hassle-free experience. Friendly staff. Nice car. Great app.”

About National: 10.0 /10

The car was great! Staff was very friendly and patient too as I try to speak with her in English. Thanks for the hospitality and thanks for the car!

About QEEQ: 10.0 /10

Great app overall. First time renting a car for a trip in my life and it went so smoothly. Price drop alert sadly did not really do much for my case since I booked it two days before renting. However, great feature too! Makes me feel at ease while booking. Keep up the good work!

S.Mitra

Thailand

1 days rental

Compact | Nissan Almera or similar

Reviewed: Tue, Apr 16, 2019

“Great experience and will use them again”

About National: 10.0 /10

I have used National earlier too and the cars given are usually new and are in great condition. The Phuket counter is very helpful. They replaced the car immediately on being notified of a weak battery.

About QEEQ: 10.0 /10

I have used other platforms but find Easy Rentcars superior and more competitive. Also the customer care chat is prompt and solution worthy

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Totally irresponsible , unreliable and wasted my time waiting to pick up my car. More than 30mins

Relevant Reviews on National Phuket International Airport

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