I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.
Few staff members, average environment. It would be great if there was someone who spoke Chinese. Service attitude is acceptable, but the wait time is long.
“Very good experience, but didnt get the right car I wanted.”
About Routes:10.0/10
I wanted a jeep Cherokee.
But they dint have any and "upgraded" me to a Dodge ram 5000.
Which I didnt want because I spent over a 100 dollars on gas for such a large vehicle with only me as a passenger.
The other option they had was to take a small sedan, but they won't refund the money for the larger booking I did.
Since I didnt want to degrade, I took the ram.
It was helpful because it snowed and I had a very safe drive. But the jeep would have been d same and I would have saved some money on fuel.
“Friendly staff, great vehicle and an awesome rate. Will definitely rent again.”
About Routes:9.7/10
Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.
Car was upgraded nice staff but drop off was bit poor not organised and waited too long for the shuttle..
About QEEQ:10.0/10
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