Very satisfied. Picked up the car at the airport and chose Katy because it was convenient for returning the car. Made a last-minute change and customer service responded promptly, which felt great.
No one was there when I returned the car, and they didn't refund my deposit for 4 days. They inexplicably charged me an extra 100 dollars, bringing the total bill to 180 dollars. I used full insurance for a few hours and drove about 75 miles. Never rent from Avis!
I prepaid all fees online for four days, including full insurance and unlimited miles. However, when picking up the car, their system was down, so they couldn't find my information. They created a temporary order, but later charged me an additional $148. The GPS tablet was almost unusable, with a poor signal and very difficult to use, yet they charged me $87.96 for four days. It's absolutely not worth it!
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