The process of renting and returning the car went very smoothly.

Overall dissatisfaction, the order was already paid for but additional taxes were charged on site. More importantly, a mandatory towing insurance of over 1000 RMB was added, with various other fees totaling an extra 283 USD.

Downgraded the car without reason, staff was inflexible, and waiting time exceeded 2 hours

Clear explanation about the vehicle

The service attitude was good but very slow; we waited a long time. The key issue is the online price was over $150, but at the store, the price was over $360, saying I had to pay an additional $200 for insurance. I upgraded to a compact car, Corolla, for a total of $400! Originally, a friend had booked a mid-size car from National, including insurance, for $250 through another channel. I canceled the friend’s booking thinking your price was cheaper. This is truly a rip-off!