Their service is excellent, and they are usually very polite.

The terrible staff forced us to buy third-party insurance, claiming it’s mandated by California law and refusing to rent the car otherwise. They even got a Chinese-speaking person to try to deceive us. Although they eventually refunded the insurance, it does not change the fact that the front desk service was awful.

When returning the car, I wanted to ask about paying online for using the highway, but the staff didn't respond and were unwilling to help.

The queue time was too long. We booked the car in April, but there were no cars available when we arrived, making us wait for about 5 hours without any compensation.

Overall was fine.