The service was excellent, they were very informative.

Very good, everything went smoothly. I booked in advance, showed my license and left a deposit upon arrival. Although the car was different from the one I reserved, it was of the same class, and that's fine. There was minor paint damage during use, but informing them upon return was enough. No extra paperwork needed. Very convenient. There is also a shuttle bus to take you to the boarding area after returning the car.

Picked up the car on Friday night with a wait time of more than two hours. The staff attitude was okay, but the long wait time resulted in a poor experience. The other two times were fine with no issues.

The foreigner who gave the keys explained everything clearly and had a good attitude.

The staff at the counter were extremely slow, and not friendly. Waiting an hour and a half in line while other rental counters were moving quickly. Until a staff member that returned from her lunch break came and assisted in expediting the pick up process.