Hertz Marrakech - Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Katherine Alick

Morocco

Reviewed: Fri, Jan 12, 2024

About Hertz: 10.0 /10

It was a pretty good experience. The staff gave us a free upgrade to a different model, the car was in good condition with over 40,000 kilometers. Even though we returned the car an hour late, they didn’t charge us extra.

About QEEQ: 10.0 /10

Hertz

Marrakech Airport(RAK)

Marrakech

Morocco

1 days rental

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Reviewed: Mon, Apr 8, 2019

About Hertz: 2.0 /10

They charged a 4205 RMB deposit and only refunded 961 RMB. When returning the car, they said everything was fine. However, after we got back home, they only refunded a bit over 900 RMB. When we called, they claimed there was damage to the car, which is not true since we had no incidents during the rental period. They also forced us to buy a 3000 RMB insurance at the counter. This company is definitely a scam. I do not recommend renting from them.