The reception guy was very nice. During the car inspection, there was an issue that wasn't on the checklist. The guy picked up a skateboard, I thought he would skate over there first, but instead, he walked over with his long legs and then skated back after finishing.
The car collection was quick. There are Chinese instructions on the highway toll service, which helps avoid misunderstandings. There are two autopass packages for toll payments: 1. Pay 80 RMB per day for unlimited highway use; 2. Pay per use but with an additional 300 RMB service fee. This isn't very reasonable. Other car rental companies offer free toll payment services.
Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.
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