They said I would pay 2000 at the store, but ended up charging me 6100. The detailed cost list included taxes, but there were a lot of additional charges.
Regarding the E-pass device fee, it was not disclosed in advance, nor was the user's choice sought. Instead, it defaulted to a fee structure that favored the rental company, effectively depriving consumers of their right to choose. How can consumers be expected to read through dense terms in such a short amount of time? The rental company could have easily communicated this issue with the consumer in advance to reach a mutually satisfactory fee arrangement.
It's relatively convenient, but the service personnel made a slight oversight: we booked an automatic transmission, but they gave us a manual one. We had to go back to change it after seeing the car.
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Customer Service
Very good prices compare to the competitors. Smooth process, clear instructions. Will use again
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