Got cheated by staff to buy unnecessary insurance

Courteous staff, new vehicle

I prepaid for the tank of gas & was told that it would be prorated. I returned the car with more than half tank but was billed for the full tank...

Great & smooth experience

Needed more staff at pick-up location but when we got to the counter staff were very nice.

I have rented cars from Thrifty through Easyrentcars.com twice this year: on both occasions I purchased the Super Insurance Package when making my booking online. When collecting my car on both occasion, the counter staff attempted to sell me LDW Additional insurance. When I explained that I had already purchased additional insurance and that LDW insurance was included in my total rate, they became very persistent in their efforts to convince me that I was underinsured and that I needed to purchase more insurance. On the first occasion the Thrifty representative became quite rude when I continued to refuse to be persuaded to buy insurance that i had already purchased. On the second occasion the Thrifty representative spent a considerable amount of time telling me that I did not understand the situation and that I would be breaking the law by driving the vehicle without first purchasing insurance from him: he kept me waiting at the desk to collect my car for almost 45 minutes although I had all the required documents including proof of all the insurances I had purchased. On both occasions i found the manner of the counter staff rude and intimidating, leaving me a very negative perception of the Thrifty Car Rental experience.

I wish you call me 1 813 327 2211. My booking was done from India, somehow Alamo refused to give me car on BWI airport on 16 April, later your customer service manager agreed that I rent car from BUDGET company and agree to reimbursement the cost I wrote 10 email but no one care to send money or even a phone call Do you know how difficult to call u On your customer service number no forwarding number 1,2 ,3,4 works This is very disappointing wish management call me