The counter service attitude was not good. We had booked a Jeep Grand Cherokee, but they firmly said there was none available, and we had no choice but to take a Hyundai. However, when we got to the parking lot, we saw a Jeep Grand Cherokee. After communicating with the staff, they quickly replaced it for us!

Union Square was really crowded, and it took nearly an hour to get the car. I had already told the first staff member that I needed a baby seat, but when I picked up the car, there wasn't one, and they had added road assistance insurance, which I mistakenly thought was for the baby seat. The second staff member was also odd; they forgot to give me a parking voucher, so I had to stop at the exit and go back to get it.

1. As soon as I said I didn't need their insurance, their attitude became very impatient; the difference in attitude was too big. 2. I started the pick-up process at 8:45 but didn't get the car until 9:30, though my reservation was for 9:00. 3. Although I prepaid, the reserved car model was not available. Initially, they said it was being washed, but after half an hour, they said there was no car available and could only upgrade us to an oversized SUV (a model not found in China), which was very difficult to drive. However, the manager who upgraded us was Chinese and had a decent attitude.

Remember to bring an international driving permit when renting a car; without it, the rental location might refuse to rent to you. It might be possible at the airport. QEEQ's customer service said the permit needs to be mailed, but you can actually do it online and just print it out.

The car pickup point at Union Square, San Francisco, likely due to its proximity to the city center, has very enthusiastic staff, but the queues are extremely long. There are self-service pickup machines nearby, but due to operational issues, their efficiency is very low.