Very prompt service

It was clearly stated that the car should be returned with a full tank, but when I picked it up, the fuel level was very low. Since I was not familiar with the area, I missed a gas station and had to look around frantically. I found one eventually, but it was closed. I was worried about running out of gas and it took me almost an hour to find another station.

Firstly, on the day of car pickup, I contacted the company in the afternoon to ask if I could get the car earlier (I was at the airport then). The company said to follow the agreed time, OK. But around 5 PM, the company contacted me asking if I could pick up the car earlier because their late shift staff hadn't come. However, the rental fee already included service charges for beyond business hours. Secondly, during the usage, the car had issues. When I contacted the store staff, they asked me to contact the repair personnel myself, and when I told them I couldn’t communicate in English (the store was Chinese-speaking), they replied: 'Contact them yourself; there’s nothing we can do.' I finally had to ask a local friend for help. There was no service throughout the whole rental process.

マレーシアでのレンタルで、マレーシアの車種だったので、綺麗さは求めていませんでしたので、それなりの車でした。 塗装が剥げていたり、鍵の部分が破損していたりはありましたが、問題なく走行できる状態でしたので、大丈夫です。

値下げプロテクターはとても良いシステムだと思いました。今回は適用されませんでしたが、次回もここで予約したいと思います。

The driver windows cannot open smooth