Exploited unfamiliarity with the language to upsell expensive insurance

No pressure to buy insurance.

Got switched to a Chrysler MPV, which had mediocre handling.

The vehicle was relatively new, pick-up and drop-off procedures were simple, and the staff was friendly.

When we arrived at the store, there were no cars available in the group we had booked. Without asking, they upgraded us to a different model that was in a higher category, and the price doubled. After negotiating, they finally compromised, and we had to choose a model that cost twice as much. They said it was the cheapest model they had available, and there were no other options. Our original estimated cost was $300, but it ended up being over $540. If we hadn't negotiated, the quote they initially gave us was $750, which was really frustrating.