I would give five stars (excellent) to the overall condition of this car. The actual car I received was a Chevrolet Malibu. As for Budget's car rental service, I also give it five stars (excellent) overall. The staff were friendly, the wait time was short, there was no upselling, and the accident handling was efficient. The car pickup location was easy to find.

Although the car model was slightly different, the front desk explained it to me.

One staff member on my two rentals was excellent, but the other who tried to sell insurance and failed was quite unhappy, so it really depends on the person. Still better than Dollar.