This company isn't very large in the local area. There is no dedicated counter at the arrival level, and the store is a bit of a distance from the arrival exit. However, the staff were very friendly and picked us up immediately after we called.

Customer service rarely answers the phone. Every time I call with the same issue, I have to explain it all over again.

The car pickup location is inside the airport itself, and the staff's service attitude was excellent. Returning the car was also very simple. Since the phone card we bought couldn't make calls, we went directly to the company to return the car. After inspecting the car, the staff even gave us a ride to the airport. Ten points!

First, when inspecting the car, it was purposely done in a dimly lit area, and they only checked briefly with a phone flashlight. Since we had full insurance and it was late at night, we didn't fuss too much. Unexpectedly, we were later charged for some scratches. I hope Zuzu Car can help resolve this promptly. Second, at pickup, the service personnel didn't properly check the vehicle. The ad blue (I'm not quite sure what this additive is) warning was not communicated, resulting in the car being unable to start midway. Contacting the rental company was futile as they couldn't even communicate properly in English, failing to resolve the issue. Thankfully, a kind person helped us refill, but it wasted a good 4 hours. The rental company promised to reimburse the additive and fuel costs, but they did not deliver. In summary, if you don't understand Turkish, don't rent from such companies. I hope Zuzu Car strictly monitors the quality of their suppliers.

excellent