The rental staff were very polite and had a good service attitude.

I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).

Our flight arrived early at Terminal 1 of Frankfurt Airport, but the car pickup point was at Terminal 2. Germans are very strict; at Terminal 1, we were told we could only pick up the car at Terminal 2. It took some effort to find the pickup point at Terminal 2, which is located under McDonald's. We had to pick up the car at the exact time on the order because the car wasn't ready yet. We bought supplementary full insurance on the QEEQ website, but it didn't show up in the German order. Luckily, there were no accidents. Adding an additional driver costs an extra 50 euros, but the insurance must be purchased through them to be covered.

Very good.

Pretty good. The overall appearance and reception were nice.