Great service! picked me up at T2 and took me to T1, then dropped me back at end of trip

I asked which terminal to go to days before the pick up and did not get a reply. Luckily the agent came to pick me up and took me to the correct terminal

The car broke down upon arrival in Genting Casino basement carpark. Radiator hose connection burst. Waited over 4 hours to have it repaired nearby. The mood was spoiled.

no help from the website at all after getting the car.

Suria staff in KLIA are always helpful.

The car that I ordered wasn't available at that moment and the customer service is kindly upgraded me to the next level which is very nice. Car is very clean and in great conditions. Process is very easy and very smooth except in their system it didn't register that I already pre-purchase full all inclusive insurance and they asked me if I want to denied the insurance. But once I show the proof everything is good to go.

They didn't give me expected car. They featured new model of Honda City or similar but instead they gave me older vios.