The on-site process required a deposit, unlike the instruction indicating zero payment. The staff member had a heavy accent and was unclear in his explanation. One night, we forgot to turn off the lights, which drained the battery. We contacted the store but were given the wrong assistance number. Despite repeated calls, they insisted on the incorrect number or suggested we call a nearby return location, which was closed on Sunday. Eventually, we sought help from the hotel and managed to contact AA Roadside Assistance for a jump start.
“Forced to upgrade to full cover at 4 times the price. You suck Budget”
About Budget:6.0/10
Our check-in person wasn't very nice and forced me to upgrade to their full cover as I didn't have a credit card, they would not accept my excess cover I had purchased elsewhere. The upgrade to full cover was also over 4 times what it would have been if I had selected this option at time of purchase (€20 vs. €90). Pretty predatory. Also the car was only half full of petrol when we picked it up. Our check out person was very nice though.
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Customer Service
Your information on insurance was inaccurate ended up have to spend another 93 euros. Not happy
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