When returning the car in the morning, no staff was present at the rental office. We waited for 10 minutes for someone to return from the airport and they prioritized helping a new customer first. The entire process from arriving at the office to finishing the return took half an hour. As a result, we barely made it to our flight after handling tax refunds, baggage check, and security. The rental office was informed of our return time in advance, so they should ensure enough staff during busy hours.

Our flight was delayed, and we arrived at the car rental place very late. They arranged a car to pick us up. We got a diesel Holden, which was excellent.

All staff are young Chinese, easy to communicate with, bought full insurance and picked up the car right at the entrance

The vehicle I received was an old Volvo v60 which would best be described as well used. The leather on the seats was cracked and the exterior was not even clean. Also in the pick up office EVERY sign was written in Mandarin.

Nice service, quick action

No price drop or adjustment experienced