They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,
About QEEQ:8.0/10
Booking was easy but then ACE didn’t appear to have our booking
“Car Rental Does Not Have Automatic Car Available For Us”
About ACE:6.0/10
We arrived and were told there are no automatic cars available, the only one was a large Volkswagen Caravelle. Were told it would be at least two hours before one was returned. We could not wait and ended up paying more for the Caravelle in order to leave on time. Pretty disappointing.
They have several names, to blame each name for poor service. But really its all the same company!
I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are.
Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby.
Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money.
DONT DO IT
I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary.
The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels.
Attempts to call Ace from pick up location (Green Motion at Gatwick) failed.
A very disappointing experience and one that will not be repeated.
The efforts to upsell type of car were annoying clumsy.
Like: The car, the staff Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.
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View more >Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.