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Live chat Email us Service Code: 3376673170
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Reviewed: Sat, Dec 7, 2019
About Hertz: 6.0 /10
Although the staff provided service in Chinese, they spoke very little. The actual card charge was more than the amount shown on the car rental website without any explanation. It wasn't until I consulted the rental company after returning to Beijing that I slightly understood why. Overall, it caused unease.

Relevant Reviews on Hertz AUCKLAND APT

Pek

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Medium SUV | Ford Everest or similar
Reviewed: Wed, Jan 22, 2025
About Hertz: 10.0 /10
This is a beautiful vehicle, so modern yet with plenty of space for families. absolutely loved it!
About QEEQ: 10.0 /10

Agatha MacDonald

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Reviewed: Wed, Dec 11, 2019
About Hertz: 2.0 /10
Despite purchasing a full insurance package, both branches charged insurance fees without verification (they didn't even bother to promote it), consumption tax, terminal usage fees, and fuel fees. They also overcharged me for an extra day of rental. The car was not handed over with a full tank of fuel, and although I returned it with more fuel than when I picked it up, they still deducted a fuel fee. The total charges were nearly double the amount confirmed on the platform! This is serious fraud! As a long-time user, this was my worst experience. Please give me a reasonable explanation and solution, Zuzuche platform.

Phyllis Morgan

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Reviewed: Sun, Aug 5, 2018
About Hertz: 8.0 /10
It's acceptable.

Elliot Strachey

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Reviewed: Thu, Feb 21, 2019
About Hertz: 8.0 /10
It was okay, but there was a long queue when picking up the car, waited almost an hour to get it.

Jo Bessie

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Reviewed: Thu, Mar 31, 2016
About Hertz: 8.0 /10
Overall good, the store is right inside the airport, making it convenient with simple procedures. I had already bought full insurance on Zuzhu.com, so I just mentioned that when they tried to offer additional insurance. The car was relatively new. However, the queue was a bit long, and the speed was slow due to the crowd.
About QEEQ: 10.0 /10

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