Very dissatisfied. The original vehicle was unavailable, and I had to either downgrade, pay more for an upgrade, or cancel the order.

The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me. Most importantly, I ended up paying almost double the rental fee, which was very irritating.

There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.

Initially, it was agreed to return the car with a full tank. However, upon arrival, they required an empty tank and charged 67 euros for fuel. The staff was inefficient and kept chatting, taking an hour to complete a single process.

Avis is considered a high-end rental company, there’s nothing to criticize.