Europcar service is a bit lacking. They don't assist you in picking up the car but instead show you a map of the airport parking lot, indicate a specific area, and leave you to find it on your own. Initially, I didn't memorize the map, went outside, and found the parking lot to be extremely large. Spent half an hour searching in cold weather, then had to return to look at the map again. I recommend taking a photo of the map for easier reference.

This was our first time renting a car abroad. We picked up and returned the car on July 13th, assisted by a friendly young man whose name we didn't catch. His service was friendly and efficient, and the procedures were simple, which eased some of our concerns. Especially when returning the car, we just refueled it, did a basic clean-up, and handed the keys to the young man to complete the process. The procedures were quite easy, and we were very satisfied.

Almost no waiting time for processing, returning the car was very convenient. However, it took a while to find the return location due to inaccurate navigation!

It's relatively convenient, but the service personnel made a slight oversight: we booked an automatic transmission, but they gave us a manual one. We had to go back to change it after seeing the car.

Great communication...Great company

perfect