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Will not use europcar anymore, but will use easyrent again

Reviewed: Mon, Jun 17, 2019
About Europcar: 3.7 /10
U guys really need to work on ur counter, they are not friendly, slow in responding customer, and ur booking process awfully long. When returning car, no attendance at ur office at 9 am, eventhough clearly stated that office hour 8:00 to 16:00
Large SUV | Toyota Kluger or similar

Relevant Reviews on Europcar MELBOURNE TULLAMARINE OFF AIRPORT

Cornelia Elizabeth

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Reviewed: Wed, Apr 17, 2024
About Europcar: 2.0 /10

Jean Coffey

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Reviewed: Thu, Feb 29, 2024
About Europcar: 10.0 /10
Extremely satisfied
About QEEQ: 10.0 /10

C.Strahan

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Economy | Toyota Yaris or similar
Reviewed: Sat, Apr 20, 2024
“Would have been better had I been tech savy. Would be better if phone communications were direct.”
About Europcar: 10.0 /10
Car needed sat nav.
About QEEQ: 10.0 /10
I don't know what the price drop protector is but unlimited k's is excellent.

Barry

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Economy | Kia Rio or similar
Reviewed: Tue, May 31, 2022
“Good, but pick up experience/ instruction can be improve on.”
About Europcar: 8.0 /10
Europcar staff at collection point is good and helpful, however the collection point was confusing as it was off airport.
About QEEQ: 8.0 /10
The off airport pickup point was pretty confusing as the instruction wasnt very clear. The staff at the phone helpdesk was quite helpful but was refer to a wrong location and spend quite long moving around to get the correct location.

B.Hunt

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Mar 27, 2019
“The car was good as were the staff”
About Europcar: 9.3 /10
I needed some advice on how the car functioned. On/off process , handbrake , fuel access. This would have helped.
About QEEQ: 8.0 /10

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