I missed the rental company's shuttle because my flight was delayed, and the pickup location at Brisbane airport was really hard to find. In the end, I had to call a taxi to get there, which was very inconvenient. In the future, I will stick to companies that offer car pickup directly at the airport!

Brisbane Ace is the Best and easiest car hire in the world. absolutely love them. No hidden fees so you know exactly what your spending.

The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.

Really easy to use to search for the car that suits our needs. Amazing deals as well!

It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds

The picking and drop-off process from the Airport is a bit time consuming.