ACE Rental Cars, Brisbane Airport Car Rental

Address
Pick-up
Drop-off
Opening Hours
Security Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Brisbane Airport Information, Car Rental Instructions & Policies

Address

330 Nudgee Road, Hendra, QLD 4011

Telephone

+61735651800

Pick-up Instructions

The ACE Rental Cars - Brisbane Airport car rental location is located out of the airport

Please contact the staff to pick you up to ACE Rental Cars - Brisbane Airport car rental when you arrived.

Courtesy Shuttle Service operates between the ACE location and Airport Terminals during the hours of 8:00am – 4:30pm Free pick-up and drop-off service to branch for customers from 8:00 am to 4:30 pm serving domestic & international terminals and airport accommodation. CUSTOMERS ARRIVING AT AIRPORT Call 1800 620 408 (+61 7 3268 4400) after collecting your luggage. From Domestic: exit terminal via skywalk following signs for Bus Zone. Ground floor of Bus Zone, wait in areas C1 and C2. International: exit at Coach Departures door, follow ramp to main Coach & Shuttle bus area where the shuttle will meet you.

Drop-off Instructions

Returning Your Rental Vehicle Remember to re-fuel to agreed level when returning your vehicle. Shuttle service to domestic and international terminals from 8 a.m. to 4:30 p.m. DEPARTING FLIGHTS Allow an additional 30-40 minutes prior to flight check-in time for vehicle return & transfer to terminal. After Hours Returns. After-hours arrangements can be made, the customer must contact the location 48hours before pickup, a $50 surcharge will apply.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	09:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00	07:00 -17:00

Security Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards(pre-authorization)

Representative Car Models	Deposit Amount (approx.)	Business Days Required for Refund
Applicable to all car types, incl. Compact, SUV, Economy, Mini and more. Pack up ^	AUD 200-500	15-30

Accepted Cards

Credit cards in the main driver's name from the following issuers are accepted: Visa, Master

E-voucher

Accepted on mobile, a printout is not required.

Age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 20 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit (IDP) is only a translation. You must present your original driving licence together with the original IDP at the counter — photocopies or scanned copies are not accepted.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

If you are a local renter, you may be required to present a utility bill within 3 months for checking.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

To be updated

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Mornington Peninsula, Phillip Island, Churchill Island

Please use the bridge to reach this location; vehicles are not permitted on the ferry.

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Bruny Island

Bookings pick-up in Tasmania are permitted to travel to Bruny Island. Driving is only allowed on sealed (e.g. concrete, asphalt) roads. Any damage to the vehicle caused by driving on unsealed roads will result in an increase to the excess on your booking.

Not allowed:

Taking rental cars to following islands is not allowed：
Fraser Island, Magnetic Island, Rottnest Island

Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Excess

Collision Damage Waiver Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Mercedes C63 Amg Dream,

AUD 7900 for Peugeot 5008,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Theft Insurance Excess differs by car model:

AUD 1500 for other car models.

AUD 7900 for Mercedes C63 Amg Dream,

AUD 7900 for Peugeot 5008,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Third Party Liability Insurance Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Mercedes C63 Amg Dream,

AUD 7900 for Peugeot 5008,

AUD 7900 for U5 Audi Sq5 Inc. Gps-4wd,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

3.5 mi from Brisbane Airport

Railway Stations

1.5 mi from Eagle Junction Station

1.8 mi from Wooloowin

2.5 mi from International Terminal Railway Station

Hotels

0.1 mi from resort style home close to airport & CBD

0.5 mi from Ibis Budget Brisbane Airport

0.6 mi from Novotel Brisbane Airport

Other Landmarks

5.4 mi from Sky Needle

CHECK RATES

Map view of ACE Rental Cars Store Location

coordinates: -27.4195412 153.0733687

Guest Reviews

Total points： 8.4 / 10 Very good

Vehicle condition: 7.4
Vehicle cleanliness: 7.3
Spaciousness: 7.9
Counter staff: 7.2
Pick-up location: 7.3
Drop-off location: 7.5
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

M.Kelly
Brisbane
8.8 /10 Very good
Reviewed: Friday, June 15, 2018
Like: Smooth and easy
Dislike: Nothing
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J.Tamepo
Brisbane
9 /10 Excellent
Reviewed: Saturday, March 9, 2019
The car was amazing, very clean and very fuel efficient. Picking the car up was a mission as the person on the phone directed me to the wrong pick up point. Then the man at the counter proceeded to chat with a customer for about 15 minutes while I waited. He didn't acknowledge me and could have wrapped up that transaction in much less time. He was a tall stocky man. Then the other guy who also didn't acknowledged me whilst tapping away on the computer served a man who walked in behind he. Not off to a good start. Thankfully dropping the car off was very smooth and the man was professional and efficient. Restored my faith in this car rental place.
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Cynthia Midori
Brisbane
9.3 /10 Excellent
Reviewed: Friday, April 5, 2019
The picking and drop-off process from the Airport is a bit time consuming.
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Anonymous
Brisbane
9.3 /10 Excellent
Reviewed: Tuesday, April 9, 2019
Waited for a long time when dropping off the car.
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Diesel
Brisbane
9.7 /10 Excellent
Reviewed: Tuesday, April 16, 2019
Modern well maintained vehicle. Airport shuttle was seamless and too easy.
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Anonymous
Brisbane
9.7 /10 Excellent
Reviewed: Tuesday, April 23, 2019
Received a free upgrade from a Corolla to a Camry since they didn't have a Corolla available.
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N.Verhoeve
Brisbane
6.3 /10 Average
Reviewed: Wednesday, May 1, 2019
I was offered a 10 seater bus and then given an Outlander when I actually asked for a small car. The service was ok on arrival. The drop off was not that good!!!!!!!!
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Poonam Hingorani
Brisbane
6 /10 Average
Reviewed: Sunday, June 30, 2019
I arrived close to 5 pm on a Saturday and called their customer care who gave me the Brisbane number. Upon calling multiple times nobody picked up so I took a cab ans spent 20 dollars from airport to car rental shop. (Apparently their shuttle only works till 5 pm on weekend). when I arrived around 530 pm the main door was locked from inside but a receptionist was present at the front desk. The distance between the glass door and the front desk was 2 arm lengths. I banged at the glass door several times before she made eye contact and said sorry we r closed. I was so frustrated that the customer care couldn’t tell me this on the phone so I could have organised another car at the airport. Day 2 when I was to return the car, again they told me the shuttle service has shut down and I need to take cab from the rental shop to the airport. Another 20 bucks. I don’t know why do I need to book a cheaper car rental with such poor service standards. They want the money but can’t deliver any customer service. I could get the same thing probably with 10-20 dollars extra at the airport.
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N.Yeo
Brisbane
8 /10 Very good
Reviewed: Monday, July 8, 2019
Condition of the car was satisfactory. Service was good and responsive.
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E.Gorb
Brisbane
8 /10 Very good
Reviewed: Friday, July 19, 2019
Horrible experience with very late pick up from Brisbane airport was a reason me late to business meeting and loosing $200. Also they charged my bank card for $82 additional yesterday without any notice and signing paper from dropping off desk. I might now only guess it was for bringing car for 1h later?
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I.edelston
Brisbane
10 /10 Excellent
Reviewed: Friday, August 16, 2019
we waited maybe a half hr but so what we were on holiday the staff were great they were busy but polite ,,a great bunch
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Anonymous
Brisbane
8.7 /10 Very good
Reviewed: Monday, September 9, 2019
Wait time for pick-up delayed my trip by an hour and a half but was redeemed by your team member Kevin. He went over and above to drop me back to the airport so I didn't miss my flight - thank you so very much!
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Kahlzun
Brisbane
10 /10 Excellent
Reviewed: Monday, September 30, 2019
Car was very efficient and well taken care of.
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B.Cartwright
Brisbane
8 /10 Very good
Reviewed: Tuesday, October 1, 2019
Had booked a small Toyota but was given a medium older Toyota
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Christos
Brisbane
8 /10 Very good
Reviewed: Wednesday, October 9, 2019
ACE Rental Cars is a good agency if you are seeking to hire a budget car for an extended period of time at a reasonable rate. The only downside is that their is little parking at the Brisbane Airport Location.
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C.Lee
Brisbane
9.7 /10 Excellent
Reviewed: Wednesday, October 16, 2019
Counter staff is very helpful
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E.Chee Kok
Brisbane
9 /10 Excellent
Reviewed: Tuesday, October 22, 2019
I'm excited the car is exceeded my expectations.
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Anonymous
Brisbane
10 /10 Excellent
Reviewed: Sunday, October 27, 2019
Very helpful and friendly staff especially Jeff!
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J.HASKING
Brisbane
10 /10 Excellent
Reviewed: Friday, November 8, 2019
The car I was given was a new car, immaculate. The staff were very helpful at pick up and drop off. The shuttle busses were excellent and gave assistance with luggage to get me on Murrays.
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J.Adcock
Brisbane
6.7 /10 Average
Reviewed: Friday, November 15, 2019
It would be better if Ace gave their customers their local phone number to arrange pick-up from the airport. The 1800 number is just a recorded message. After a long flight it is frustrating to have to wait 40 minutes not even knowing if Ace will come to pick you up. Also had to wait for 20 minutes just to give my keys back at the end of the hire while they signed up new renters. They should have a dedicated staff member handling returns. When I finally got to the counter it took only 30 seconds
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Jude
Brisbane
9.7 /10 Excellent
Reviewed: Friday, November 29, 2019
Friendly & helpful staff.
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Crystal
Brisbane
9.7 /10 Excellent
Reviewed: Friday, November 29, 2019
The car they provided was very comfortable and it had Apple Carplay which was super useful for first-time drivers in Australia. Staff were always nice and helpful during pick-up and drop-off. Overall a very great experience.
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M.Barroso Escobar
Brisbane
7 /10 Good
Reviewed: Monday, December 2, 2019
They charged me 250 as a deposit and we only received 71 because the made a mistake and never refunded us.
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Anonymous
Brisbane
9 /10 Excellent
Reviewed: Sunday, December 8, 2019
Counter staff is very friendly and helpful.
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J.Harte
Brisbane
9.7 /10 Excellent
Reviewed: Sunday, December 29, 2019
Very good value for money. Staff were very helpful in processing my requests. Will definitely use them again. Had the car for 2 week total while my car was being repaired. Thank you ace
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J.Dorado
Brisbane
7.7 /10 Good
Reviewed: Wednesday, January 8, 2020
Pros: got upgraded to a Mitsubishi Outlander because they were out of corollas’. Cons: Car smelled of PISS. No kidding. They really need to wet vacuum the seats or interior detail their cars regularly.
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J.Zielinski
Brisbane
8.7 /10 Very good
Reviewed: Sunday, January 19, 2020
Loved the compact economical car. Friendly and helpful counter staff super quick return. Well done
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J.Harte
Brisbane
9.3 /10 Excellent
Reviewed: Wednesday, February 5, 2020
Great value. Nice staff. Werent any extra charges
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M.Habib
Brisbane
9.7 /10 Excellent
Reviewed: Tuesday, February 25, 2020
Counter staff was helpful n polite
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Anonymous
Brisbane
8 /10 Very good
Reviewed: Wednesday, March 11, 2020
Very disappointed that the aircon didn’t work given the price
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A.Cowen
Brisbane
8 /10 Very good
Reviewed: Sunday, March 15, 2020
It a good place to hire a car
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M.Edwards
Brisbane
10 /10 Excellent
Reviewed: Wednesday, March 25, 2020
Easy pick up and drop off. No up sell. Upgraded our car.
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E.Kurz
Brisbane
10 /10 Excellent
Reviewed: Sunday, March 29, 2020
We were happy with them. They were efficient and friendly and the vehicle was good.
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J.Harte
Brisbane
10 /10 Excellent
Reviewed: Tuesday, April 7, 2020
Brisbane Ace is the Best and easiest car hire in the world. absolutely love them. No hidden fees so you know exactly what your spending.
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J.Harte
Brisbane
10 /10 Excellent
Reviewed: Tuesday, April 7, 2020
best ever
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A.Cowen
Brisbane
6 /10 Average
Reviewed: Thursday, April 23, 2020
Everything was great !!!
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A.Cowen
Brisbane
6 /10 Average
Reviewed: Friday, May 15, 2020
Great service.. great price !!
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A.Cowen
Brisbane
6 /10 Average
Reviewed: Friday, May 15, 2020
Met expectations
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B.Watkinson
Brisbane
10 /10 Excellent
Reviewed: Saturday, August 1, 2020
Efficient courteous staff
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Z.Wei
Brisbane
9.3 /10 Excellent
Reviewed: Saturday, May 28, 2022
great. Gets free upgrade and late drop off.
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D.Chapman
Brisbane
9.7 /10 Excellent
Reviewed: Tuesday, January 17, 2023
Ace Rental staff in Brisbane were extremely quick and efficient and we were ready to go within 5 mins of arriving. They also give essential advice about how to get set up for auto payment of road tolls. Dropping of the car in Sydney was equally efficient and we were all done within 6 mins of arrival. The car was spotlessly clean when we picked it up, inside and out. I cannot fault Ace Rental. Excellent service.
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Anonymous
Brisbane
8.7 /10 Very good
Reviewed: Monday, September 18, 2023
Pickup - was no walk around car to check for bumps and scratches before I picked up. that made me nervous as there were a few notable bumps and dents on it that I took photos of in case they were blamed on me. Also, I accidentally arrived an hour early for pick up and was told to come back in an hour rather than just serve me. Drop off was great, quick and easy with a very personable chap at counter.
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Alexander Truman
Brisbane
6 /10 Average
Reviewed: Monday, August 6, 2018
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Mary Giles
Brisbane
8 /10 Very good
Reviewed: Monday, August 20, 2018
There were not many staff members, so a bit of waiting time was needed.
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Bart Ernest
Brisbane
4 /10 Average
Reviewed: Wednesday, February 24, 2021
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Bevis Motley
Brisbane
10 /10 Excellent
Reviewed: Tuesday, March 12, 2024
Is ACE affiliated with Hertz? I returned a car at Brisbane International and rented another one (due to a different drop-off location) while waiting at the designated spot. ACE sent a car to pick me up. The cars have good value for money; they may not be brand new but still very easy to drive and fuel-efficient. They didn't push for insurance, but I had already bought full coverage. A two-seater car was more than enough for two people.
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Marico Wagner
Brisbane
4 /10 Average
Reviewed: Monday, October 21, 2024
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Tiffany Emma
Brisbane
8 /10 Very good
Reviewed: Monday, November 4, 2024
Overall service was fine, but the staff wouldn't allow customers to make phone calls in the store while loudly chatting themselves. Quite impolite.
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Lyndon Hosea
Brisbane
10 /10 Excellent
Reviewed: Thursday, December 19, 2024
Good service.
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