There are many people renting cars from the same flight, so even if you have a reservation, you still have to queue. After processing, you also have to wait for the car to be ready. I suggest not planning a tight schedule.
We booked an extra-large SUV, but when we arrived, they claimed it was unavailable and tried to give us another SUV. After waiting for 3 hours, they finally gave us the reserved extra-large SUV, which was actually parked right there. It was clearly not the case that the car hadn't arrived. Very angry, will not use this company again.
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