Satisfactory

Pickup and drop-off were very convenient, and the staff was very friendly and nice. Great value for the price.

The car rental counter staff told me that LIS insurance is required by California law, claiming it's mandatory. Who would dare to break the law? They are deceiving customers! Don't fall for it! Don't expect the car rental company to help you get justice... I won't use this service again!

I booked a sedan but was strongly pushed to upgrade. When I resisted, they gave me a hatchback, claiming that the model I booked was unavailable. I ended up with a Ford Focus hatchback, only to see the model I had booked right next to it in the parking garage.

Even though they knew we were a group of six, they gave us a seven-seater car without a rear trunk. We had to fold down one seat for luggage, and two suitcases had to be crammed inside the cabin, which was very uncomfortable. When we reached Jackson, we saw larger seven-seaters and wanted to change cars, but the rental company wouldn't let us, insisting we return the car where we picked it up. Therefore, we were very dissatisfied with this rental service.