The service at the Record Go car rental company at Barcelona Airport was very poor, especially during the return process. When picking up the vehicle, after completing the paperwork, there were no staff members to discuss the vehicle's condition, including its defects or scratches, leaving renters clueless. However, during the return process, they investigate every issue. If you didn't carefully take photos at the time of pickup, you'll be held responsible for all pre-existing damages and scratches on the car.

This company is not good; the queue time is long. They require a credit card hold of 1200 euros when picking up the car. If you don't have one, you are forced to purchase their insurance for 70 euros. An additional 40 euros is required to go to Andorra.

Excellent. The staff were very friendly and chatted with me while handling the paperwork, making the whole process very pleasant. Although I didn't get the Fiat 500 I wanted, they gave me a new Toyota Aygo that had only run 1000 km.

Very satisfied

The staff at the pickup location were a bit impatient (probably due to language issues), but overall it was good.