Very patient and takes the time to explain important details.

This is by far the worst car rental experience I have ever had. The counter staff fraudulently upgraded my vehicle without my consent and overcharged me 90 euros. This fee is almost double the original rental cost. I did not receive any receipts or notifications about the upgrade during the entire rental process, which is clearly fraudulent. I will definitely never rent from this car rental company again.

Thanks to the helpful assistance of QEEQ customer service, my issue has been resolved satisfactorily. The compensation for my loss is a testament to their commitment to customer service.

It was okay, I rented from them again later for a few more days. The car I got was covered in scratches, probably because it was due for repairs, but I insisted on using the Lynk & Co 01 that I'm used to. Extending the rental wasn't very convenient, as you have to apply and wait for a long time to communicate. Additionally, due to language issues, English proficiency is limited in many countries, so it's best to avoid needing any in-person communication. The fuel deposit the rental company charges is also quite confusing.

Good customer service and nice car. Pick up was a long way from the airport. Hard to find shuttle bus at airport.