The service attitude was great. I was a bit worried before due to many negative reviews online, but the staff was friendly and helpful throughout the process. They assisted me with various issues and even offered some travel advice. Quite nice!
I booked an automatic, but after a long process, the contract ended up being for a manual. The contract didn't clearly specify the type of transmission or fuel. The place to finalize the contract and pick up the car is far apart, about a 20-minute walk. The shuttle bus was also very slow.
Worse experience renting a car. The staff at the Rome location were very unfriendly and rude. More interested in smoking cigarettes than anything else. Also try to sell additional insurances when I am fully covered. Joke
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