The staff was very welcoming and friendly, and the reception process was explained clearly in all aspects.

Patient and meticulous. Attentive service with proactive reminders.

It's basically all about Europcar; Alamo doesn't really come into play at all, haha.

Car was dirty, smelt of cigarettes, had a broken rear wiper and tank was only 80% full. Issues noted by staff (who were polite), but no compensation

Like: I like the fact that you kept your promise and reduced my rental cost when prices dropped. I liked the car and customer advisors efficiency.
Dislike: I would have like to hand the car back to your representative instead of dropping the key in a box. This removes any doubt about condition of it in return. Sat nav should be given as standard.