No lines, went directly to handle the paperwork. If there are language barriers, you can coordinate via the QEEQ platform. Everything went smoothly overall.

Alamo in Honolulu is huge, the staff is very nice, and the responsibilities are clearly divided: front desk handles paperwork, parking lot handles car delivery, and there's an exit registration for car inspection. However, I was not satisfied this time because the front desk secretly upgraded the luxury model. Since it was still within the full-size SUV category I originally booked, I didn't notice. Moreover, the contract indicated an upgrade period longer by one day than my actual rental period. I thought it was just a general note and didn't ask more questions, but eventually, there was an additional $25 daily upgrade fee.

Initially, they miscalculated the price and charged me more than the actual amount. I noticed it after I received a notification while I was already driving. They said they would refund the difference when I return the car, but I also need to confirm with my bank in China.

The storefront lobby is very clean, offering a seating area for rest. The service is highly efficient. If you don't want to wait in line, you can use the self-service machine, which is very convenient. The staff explanations are very detailed and patient.

過去からAlamoにしているので、勝手が分かっています。

予約もし易かった。