Overall, it's good. Staff are mostly friendly, and the pickup and drop-off process is convenient.

I reserved a Kia Carnival, but initially didn't buy full insurance. The short blonde woman who assisted me had a bad attitude throughout the process. They gave me a huge Staria, which I later found to be too large, so I decided to purchase full insurance. The vehicle is very large and consumes a lot of fuel, but that's not the main issue. Being a front-wheel drive and not a 4WD, it's very heavy, and struggled to go uphill on gravel roads in Australia. It was very dangerous and slid back several times. On three occasions it got stuck, and we spent a lot of time pushing it out. Overall, the experience was not very good.

The car pick-up was quite smooth

They close at 5 PM, arrived at 4:54, finished in ten minutes, others were in a rush to leave, haha Overall performance was satisfactory, got a Toyota

Renting the car took too long, had to wait forever to complete the procedure, and the staff's attitude was poor