Pickup counter is located at KLIA Terminal 1, but it was not clear on the Voucher. We had to figure out after reaching there that we need to travel to T1 using bus to pick-up. Took ~25-30mins to reach, and another 25-30mins for car pickup. The car provided was old, didnt have Apple Car Play or Android Auto.

Booking was smooth, would have helped to get more details on pick-up location

Like: Staff at Hawk is very friendly & accomodating

Like: The supervisor was quite friendly and was very helpful. He tried to accommodate as much as possible.
Dislike: The place to register was seriously HOT. There's no fan or etc thus making the process to register and all a very bad place to be at.

Like: Friendly staff and correct my collection place
Dislike: nothing