Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

No upselling, super fast and good service, very convenient to pick up the car.

No need to queue up

Intentionally said no cars available

Very poor service, no one paid any attention to me. When returning the car, they overcharged me and couldn't explain it clearly. I returned the car one hour late and was charged a lot more money without any reason.