Very good

The car had issues but they replaced it immediately without any hassle, and the service was excellent. Thumbs up!

Picking up the car was very convenient. I reserved a Grand Cherokee, but international rentals are based on the car model, so unfortunately, I didn’t get it. I ended up with a Ford Edge, which was a pleasant surprise as it was a seven-seater. This gave us much more room for our two kids. We had the car for nineteen days, and due to a change in our schedule, we extended it by one day, which cost around fifty dollars. The switch was incredibly fast, taking only a minute. I was very impressed with the efficiency of the car rental process in the U.S.

Fairly smooth and quick with no incidents.

Like: I was particularly impressed at how quickly we went through the pickup process, especially given how huge the crowd was and how stressed the other customers looked. We used the self-checkout process at the SFO Alamo counter, and while the kiosk actually malfunctioned, this allowed a manager on duty to whisk us through the process in remarkably short time. We had no issues with the reservation, and we were even given a wide choice of cars to choose from in the parking deck, including even a pickup truck (despite that we'd reserved a compact car). The return process was equally smooth, efficient and utterly hassle-free.