The car rental company did a good job overall, but they were dishonest. They initially gave me a very small car that couldn't fit my luggage. I requested a larger vehicle, but they lied and said there were none available. However, after QEEQ customer service intervened, they provided me with a car that met my needs.
The staff responsible for the car inspection during pickup was very meticulous in noting any issues. He also helped with luggage during dropoff and was very patient and kind. The only concern was that the pre-authorization hold was a bit high, possibly due to the car model. Hopefully, the authorization can be finalized quickly.
Excellent experience for my first car rental. They even upgraded the vehicle for free with no upselling or hidden costs. The process of exchanging the car was straightforward without any unnecessary hassle. Highly recommend this company.
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