fee for insurance

They insisted we pay extra for full insurance coverage we had already purchased online. They wouldn't give us the car without it. With the help of the online service representative, we avoided the extra charge. They retaliated against us and used discriminatory and malicious language towards Chinese people.

Had to buy insurance on-site. The car had big scratches but was told not to worry about them. No need to change the car. The model was a FIAT 500 SUV. Quite far from the airport. Wait time was a bit long, but the price was reasonable.

Pas de soucis particulier. Seul point négatif : j'ai pris la voiture à l'aéroport et ai demandé de la rendre au port distant de 6kms. Cela m'a été refusé, m'occasionnent 3 heures de contre temps vu les embouteillages au port et les attentes de bus. Précédemment j'avais déjà loué un véhicule à Santorin et avais gratuitement pu le laisser au port.

On arrival night there was no meet and greet,i phoned the number provided it did not ring out. I asked a taxi driver if he knew goldcar lucky he did I had to pay him 10 euros. When I got to goldcar the guy charged me 21 euros extra I don’t know why he tried to explain but I could not understand him not happy with hidden charge,I had the full insurance and brought the car back full tank but did not get my 21 euros back.

Most horrible customer services you can find ever, they are racist especially if you are not greek, and scammers, If you want to enjoy a good vacation stay away from goldcar.