The car needed maintenance midway, so we swapped it without any hassle. The pickup and return process was very smooth. It's been four days since we returned the car, and there are no unexpected charges so far.

Pick-up was super fast and very straightforward.

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.