They claimed to have Chinese service, but there wasn't any. Although I had already purchased insurance, they still added additional coverage, which I didn't mind too much. We had to wait to pick up the car because we needed to wait for someone else to return it.
Overall service was good, but the deposit refund is too slow. Returned the car on February 13th local time, and still haven't received the deposit back as of today. Not sure how much longer it will take. Additionally, the extra day rental fee due to early return hasn't been refunded either.
Only after arriving in Dubai did I realize that the website required a Visa single-branded card to pick up the car. I only had a dual-branded card with UnionPay, but thankfully, the store didn't make a fuss and handed over the car without any issues.
The service at the pickup and drop-off counter was average, but the inspection staff were okay. However, the service at several rental companies in Dubai (because they share the same office) was generally average. Avis and Sixt were slightly better.
The car rental company was great. I arrived early at 2 AM, and someone was there to assist me without any additional charges. Thumbs up!
About QEEQ:10.0/10
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