Overall service was good, but the deposit refund is too slow. Returned the car on February 13th local time, and still haven't received the deposit back as of today. Not sure how much longer it will take. Additionally, the extra day rental fee due to early return hasn't been refunded either.
They claimed to have Chinese service, but there wasn't any. Although I had already purchased insurance, they still added additional coverage, which I didn't mind too much. We had to wait to pick up the car because we needed to wait for someone else to return it.
There was a slight delay because of an issue with the insurance. The app showed that basic insurance was included, but the car rental company's customer service said the price didn't cover insurance. Since the payment was made directly by credit card, contacting QEEQ customer service was difficult as it was midnight. The online customer service said that the deposit covered the insurance, which felt odd. In the end, it was still unclear what the situation was.
The service speed was quite fast, and the car pick-up and return processes were not very complicated. After getting the car, there was a 15-minute window to exit the parking, otherwise, a parking fee would be charged.
24-hour car rental service, and the car was in good condition. Drawbacks: The car rental deposit from the company takes two months to be refunded; although the company confirmed free shuttle service between terminals before the rental, this service was not provided.
They charge my husband Credit Card Extra 50 Dirham without any legal reason or they refused to give us the car if we didn't pay this extra charges !?
Really very bad attitude using the Filipino Receptionist !!
About QEEQ:10.0/10
everything was good as per provided earlier thank you.
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