Staff was going thru a new credit card system, so it took a little longer to process everything. Staff was nice and polite.

All good. No issues.

The car wreaked of smoke. I tried to return it for something else and was advised Payless doesn’t guarantee non-smoking cars. What? I had this car for a week traveling to and from my daughters volleyball tournament all week. This meant my family would have to inhale this second hand smoke all week long. Your company name should be Careless not Payless because I ended up paying more for a roomier car when other agencies offer roomier cars within the same class. And of course Carelss again for your substandard, second-class and negligent service to customers who do not smoke. Unacceptable!

All good

Telling me which company I was renting from

Nobody showed up with shuttle and nobody answered phone at office. Horrible service. Would not use again. Ended up having to rent alternative, on the spot at other vendor, for more.

Dislike: Staff tried to replace vehicle with one I was not interested in (larger less efficient van) and took awhile to provide correct one