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Search for ACE Car Rentals in London
Reviewed: Thu, Jul 12, 2018
About ACE: 6.0 /10
Never be late for pick-up. I thought since I paid the deposit, it wouldn't be a problem. But when I arrived, the order was canceled, the BMW X1 was not available, and the price had changed. I had to switch to another car at the last minute, which was extremely expensive. Don't even know if the deposit will be refunded. It's really frustrating to communicate with them. Also, the waiting time in line was extremely long...
car image
ACE
Heathrow Airport(LHR)
London
United Kingdom

Relevant Reviews on ACE Heathrow Int l Airport

Archer Broad

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ACE
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Mon, May 7, 2018
About ACE: 8.0 /10
Waiting in line to get the car wasn't a problem, but when I said I didn't want to buy collision damage insurance, their attitude turned a bit sour. They kept persuading us to buy various extras, which we didn't appreciate.

A.Davis

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Compact | Peugeot 308 or similar
ACE
Heathrow Airport(LHR)
London
United Kingdom
Reviewed: Thu, Nov 16, 2023
“Better to book direct and know what the charges will be”
About ACE: 10.0 /10
All good
About QEEQ: 10.0 /10
I ended up paying more on site than quoted by QEEQ

J.Bott

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Mini | Fiat 500 or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Tue, Aug 20, 2019
“It should be more transparent.”
About ACE: 8.0 /10
I don’t understand what ACE has to do with the rental, as I dealt with greenmotion car rentals. However, they must have taken a big comission, as the price I paid was much higher, than the one anounced

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Compact | Ford Focus Cabrio or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Wed, Jun 19, 2019
“Terrible”
About ACE: 3.3 /10
Car category I booked was not even available at the location. Told by counter staff go and complain to ACE. Given a completely unsatisfactory vehicle instead.
About QEEQ: 8.0 /10

J.O'brien

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Compact | Ford Focus Cabrio or similar
ACE
Heathrow Airport T5(LHR)
London
United Kingdom
Reviewed: Fri, Apr 26, 2019
“Great except for the 2.5h wait !”
About ACE: 9.3 /10
Everything was good except for the long delay to pick up my car. 2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
About QEEQ: 8.0 /10
Great very easy to use

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