The process of picking up and returning the car was fairly smooth.

Not bad, but the return location is hard to find.

Very satisfied, there was no queue when we rented the car. The receptionist was a male salesman with a ponytail, he was very enthusiastic and efficient. He even helped us drive the car to the door outside the counter. Although he wasn't there when we returned the car, another staff member helped us park the car back in the parking lot. The service throughout was excellent!

The ease of the pickup could not have been smoother

Very simple and efficient.

Counter staff was exceptional. Car was great condition. The only way I could improve the situation is to have clear signs pointing to the parking location from the counter.